Hair Spa Policies
All salon and spa appointments can be scheduled by phone or on line through our website.
We recommend you schedule your next appointment prior to leaving The Hair Spa to guarantee the time and day that best suits your schedule. Please help us to provide our clients with a no-wait experience by being on time to your appointment. We suggest that you arrive fifteen minutes prior to your scheduled appointment to prepare you for your service.
Cancellation / Appointment No Shows Policy:
When you forget to cancel your reservation without giving at least 24 hours notice, we miss the opportunity to fill the reservation time. Our reservations are confirmed 48 hours in advance, either by text, phone or email, because we realize it is easy to forget a reservation. As a result, the following policy will apply:
- No Shows: Are unacceptable at The Hair Spa, the stylist time is valuable and when a client No Shows without calling you leave the stylist with open available time, that could have fill from our wait list. No Show client will not get a rescheduled appointment without leaving a $50 reservation fee, which is not refundable if they No Show.
- Cancellations: The Hair Spa requires a 24+ hour cancelation policy, this will allow us to fill in the slotted opening with clients on a wait list.
- New Guest Policy: A new guest booking a service that requires two 2 or more hours of time to complete will be required to pay a $100 deposit in order to reserve the requested time. This reservation fee will be applied to credit card, and deducted from your service charge the day of your appointment. Should you no show or cancel less then required 24 hrs. The reservation fee will be forfeited.
- Refunds: Refunds will not be given on deposits that are made as a result of a No Show or Cancellation.
Want To Experience Another Stylist:
Want to start seeing someone else, just to find out what another colorist/stylist might do different for you? We welcome the opportunity.
At The Hair Spa we encourage our clients to try other staff members for a fresh or different point of view. Sometimes it’s personality, sometimes you have been watching another stylist and want to give them a try, sometimes it’s scheduling. Whatever the reason we proudly work together as a professional team
Our Policies: Redo
The Hair Spa takes pride in our trend- setting creative design services. If for any reason you are not 100% satisfied with your service please contact us within 48 hours so we can remedy the situation.
Upon The Hair Spa Management’s discretion, a complimentary “redo” or alternative solutions may be possible. We request that, whenever possible, your original service provider be allowed to perform your corrective service.
We have a no refund policy on services completed at our salon. We offer complementary fixes within 5 days after the service has been performed.
The Hair Spa considers children to be 12 years of age or younger.
For your child’s safety and your peace of mind, children under 12 as well as infants in strollers are not permitted on the salon styling floor.
Children who visit the salon during their parents’ appointment or children who are unattended in the waiting area pose a safety issue. We work in an environment that has sharp scissors & razors, chemicals, hot curling & flat irons. If something were to happen to your child, it would not only be devastating to you and your family, it would be equally as devastating to us as a company.
We encourage parents to visit the salon without their children unless the child has an appointment.
During a child’s appointment, the child needs to be able to sit still so that the stylist can perform a quality service. If not, the stylist has the right to discontinue the service.
We accept cash, debit, Visa, MasterCard, Discover, American Express for the amount of service only.
No Checks accepted.
Gratuities are appreciated envelopes are available at the front desk. Gratuities cannot be added to credit card or debit card bills. Gift Cards cannot be redeemed for gratuitous purposes.
Gift cards can only be purchased as a dollar amount, they cannot be purchased for a specific service.
Gift cards cannot be redeemed, exchanged, returned for cash or used for gratuities. Unused value remains on the gift card. Gift cards MUST be present at the time of service.