Hair Spa Policies

 

Appointment Scheduling:

All salon and spa appointments can be scheduled by phone or on line through our website.
We recommend you schedule your next appointment prior to leaving The Hair Spa to guarantee the time and day that best suits your schedule. Please help us to provide our clients with a no-wait experience by being on time to your appointment. We suggest that you arrive fifteen minutes prior to your scheduled appointment to prepare you for your service.

Cancellations:

We understand life sometimes doesn’t give us warning and things come up. Should a cancellation be necessary a 24 hour in advance notice is recommended. If you no show or cancel after the 24 hour required notice 2 or more times, your next appointment will be scheduled at the salon discretion

Want To Experience Another Stylist:

Want to start seeing someone else, just to find out what another colorist/stylist might do different for you? We welcome the opportunity.

At The Hair Spa we encourage our clients to try other staff members for a fresh or different point of view. Sometimes it’s personality, sometimes you have been watching another stylist and want to give them a try, sometimes it’s scheduling. Whatever the reason we proudly work together as a professional team

Our Policies: Redo

The Hair Spa takes pride in our trend- setting creative design services. If for any reason you are not 100% satisfied with your service please contact us within 48 hours so we can remedy the situation.

Upon The Hair Spa Management’s discretion, a complimentary “redo” or alternative solutions may be possible. We request that, whenever possible, your original service provider be allowed to perform your corrective service.

We have a no refund policy on services completed at our salon. We offer complementary fixes within 5 days after the service has been performed.

Childrens Policy:

The Hair Spa considers children to be 12 years of age or younger. For your child’s safety and your peace of mind, children under 12 as well as infants in strollers are not permitted on the salon styling floor. If it is necessary for you to bring your child to your appointment, we ask that your bring someone with you who can attend to them in the reception area. Otherwise they should not accompany you to your visit.

Payment:

We accept cash, debit, Visa, MasterCard, Discover, American Express for the amount of service only.
No Checks accepted.

Gratuities:

Gratuities are appreciated envelopes are available at the front desk. Gratuities cannot be added to credit card or debit card bills. Gift Cards cannot be redeemed for gratuitous purposes.

Gift Cards:

Gift cards can only be purchased as a dollar amount, they cannot be purchased for a specific service.

Gift cards cannot be redeemed, exchanged, returned for cash or used for gratuities. Unused value remains on the gift card. Gift cards MUST be present at the time of service.